Empowered.  Innovative.  Inspiring.  Creative.  Intense. These are all words we use to describe life at SoftLayer.

Headquartered in Dallas,Texas,  SoftLayer is the innovation leader in on-demand Dedicated and Cloud hosting. As the largest hosting company in the world, SoftLayer lets customers create dedicated, cloud, or seamlessly integrated computing environments leveraging the company’s world-class data center facilities in Amsterdam, Singapore, Dallas, Houston, Seattle, San Jose and Washington D.C., and network Points of Presence across the United States. SoftLayer integrates and automates all elements of its platform, empowering enterprises of any size with complete control, security, scalability, and ease-of-management via a leading Customer Portal and Open API.

SoftLayer is expanding internationally with a data center scheduled to open in Amsterdam in 2011.

Job Description

The Site Manager will be responsible for overseeing the daily operation of an enterprise level data center. He or She will be responsible for calculating metrics to analyze the performance of the data center technical staff. The DC manager will also be responsible for efficiency improvements, process creating and improvement, and daily operational integrity.

• Must possess creativity and intellect to constantly improve his operation.
• Be able to clearly communicate innovations to his team verbal and written
• Capture metrics to analyze performances of his staff
• Analyze, edit and create processes to improve his operation
• Prepare and present quarterly objectives and results to the management staff
• Focus on mentoring and educating his supervisors

In addition to the following:

• Red hat knowledge
• Unix skills
• Server hardware knowledge and experience
• LAN,WAN,DNS,RDP,IPMI,SSH experience
• Windows skills

• Certifications a plus: RHCE, RHCT, Linux+, MCSE
• Intermediate knowledge of Windows 2000/2003 and Linux configuration and troubleshooting.
• Intermediate knowledge of PC hardware concepts and component installation.
• Intermediate knowledge of various internet-related services and software (mail, web, DNS servers, etc).
• Some knowledge of web hosting control panels (Ensim, cPanel/WHM, Plesk, and and Helm) preferred.
• Shift: Subject to Essential Operations staffing policy, requiring availability 24/7/365.
• Other: A+, CCNA, MCSE, RHCE or other certifications are a plus.
• Must be able to work with others in a team environment.
• General understanding of computer networking concepts.
• Customer focused attitude with some previous customer service experience.
• Must be able to conduct self in a professional manner
• At least 3 years working in an enterprise data center
• At least 3 years supporting, troubleshooting and repairing customer equipment
• At least 3 years supervisory experience
• Must be a citizen of the EU, or in possession of a Dutch work permit